Return Policy

We want you to be 100% satisfied. We understand that sometimes things do not fit like you had intended or that it may not look exactly like what you were envisioning.  You may return any new item within 14 days of receiving it except for custom or special orders (see below).

Please note all returns must be in new, unused, and in resalable condition. All returns must have a return goods authorization (RGA) number, be packed in the original boxes, and packaging materials. If you do not have an RGA number or your items are not packed with the original packaging your return will not be accepted.

If you wish to return or exchange an item, please email us or call us at (360) 321-2131 or go to My Account to start your return online.

Please do not refuse your shipment. If you wish to return or exchange an item, please email us, or call us at (360) 321-2131 or go to My Account to start your return online. 

Custom Orders

Custom orders cannot be returned unless they are damaged in transit. You will be informed at the time of your purchase if an item is not returnable.

Shipping Costs

You are responsible for shipping costs unless you are returning an item because it was defective or it wasn’t the item you ordered (in which case we would pay for shipping). 

Refunds

 Your refund will be sent to you within 14 business days of when it is received by our warehouse. Depending on your financial institution it may take 7 – 10 days for your refund to arrive or appear on your credit card statement.

Cancellations

If your item is not custom and has not shipped, you can cancel at no cost.  Simply email us or call us at (360) 321-2131.

Damaged Orders

All our shipments are fully insured. Please notify us immediately upon receipt of any damage to the product(s). Be sure to keep all packaging materials for inspection and do not refuse the shipment. We will require photo documentation of any damage to both the item and the packaging to proceed with a claim. Our carriers require that damages or shortages be reported within three (3) business days of receiving the shipment.