- Faucets & Drains
- GUIDES & INFO
Our most helpful resources for owning artisan crafted pieces
We offer free shipping on items that can be shipped via standard ground or air shipping on UPS to the lower 48 United States on orders exceeding $100. For items qualifying for free shipping, this is for regular ground shipment via UPS or other common carrier. For shipments that are outside the free shipping area or do not meet the $100 minimum, or for expedited services, shipping charges are calculated on a per-product basis. Please call for a shipping quote for any of these items.We are able to offer expedited or rush shipping on selected items which have already been crafted and are in stock at our warehouse in Washington State. Please call our customer service representatives to confirm whether or not a particular model is in stock and ready to ship. The majority of our sink models, whether they are customized or not, are hand crafted per your order. These items have a 3-4 week lead time to arrive at your door, as they require at least 2-3 weeks for production and finishing in our artisans’ studio and one additional week for delivery to you. Lead time is generally listed on each item’s product page, but please feel free to verify lead time by calling 360.321.2131.
Many larger items such as vanity sinks, pedestals, stands and bathtubs need to be shipped via freight due to their weight and size. These items have their freight charges listed on the product pages and will be added to your order at check out. Please see the Freight section below and note that additional charges will be added when ordering those items. Call us at 1.360.321.2131 for a shipping quote. Our sales staff reserves the right to add additional charges for areas where the shipping company adds additional charges, you will be notified before your order is processed to accept or deny charges. We are not responsible for any VAT, duty or potential brokerage fees that may be due on any orders shipped outside of the USA. International shipping charges are not inclusive of these fees.
As you can see in the image below, packing material is hand cut and fit to each crevice of the sink. The box corners are reinforced twice with hard material on the inside and outside, and wrapped in plastic. These shipping standards ensure the safest shipping and delivery possible.
Every item we sell is carefully inspected before it is shipped, and is fully insured. Our carriers require that damages or shortages be reported within three days of receiving the shipment. When your item(s) arrive, you have 3 days to report any damage. Be sure to keep all packaging materials for inspection. We will require photo documentation of any damage to both the item and the packaging to proceed with a claim. If these terms are not met a return may be denied.
Any time after that we will not be able to process damage claims with the shipper and we cannot be responsible for charges due to claims. If the wrong product is shipped, we will ship you the correct product as soon as possible. You must allow us at least one week to rectify the situation.
We are not responsible for the timing of customers’ installation projects. We will not cover labor charges for products that arrive damaged. We are obligated to ship our customers new product and not obliged to pay labor costs for installation or un installation of product. Please call our Customer Service representatives if you are not clear on these policies.
We will provide you with a tracking number via email when your package is shipped. Please use the links below to access the respective shipper’s websites:
Some large items such as tubs must ship by freight and do not qualify for free shipping. If residential lift gate service is required, extra fees will apply. You will be notified before your order is processed to accept or deny charges. If you have questions or need to have freight quoted, please call us at 1.360.321.2131 between 7-4 PST.
Mailing: PO Box 1030, Langley, WA 98260