- Faucets & Drains
- GUIDES & INFO
Our most helpful resources for owning artisan crafted pieces
All of our shipments are fully insured. Please notify us immediately upon receipt of any damage to the product(s). Be sure to keep all packaging materials for inspection. We will require photo documentation of any damage to both the item and the packaging to proceed with a claim. Our carriers require that damages or shortages be reported within three (3) days of receiving the shipment. If these terms are not met a return may be denied.
We want you to be 100% satisfied. We understand that sometimes things do not fit like you had intended or that it may not look exactly like what you were envisioning. Before ordering, please call to inquire if the product you’re buying is returnable for refund. Returnable items must be returned in their original condition and in their original packaging within 90 days from purchase. Any product purchased on sale cannot be returned for refund or exchange. Items returned for refund are subject to a 15-30% restocking fee plus the cost of return shipping. This fee varies depending on the item, please call for more details. If your return is exchanged for another product of similar value, you might not be subject to a restocking fee. The restocking fee covers the cost to ship the original product to you plus administrative costs. Custom made products, and most products made to order, are non-refundable and non-returnable.
If you need to exchange or return an item, please contact our Customer Service representatives for assistance. We will provide details regarding the return or exchange process, including a Return Goods Authorization (RGA) Number. All returns must have an RGA Number associated with them. If you do not receive an RGA Number before returning the product and it cannot be located, we are not liable for the credit. Once the item has been shipped, all fees will apply on returns. You have one week to report any shortages to your order and three days to report damages. See information on damages above. If the wrong product is shipped, we will ship you the correct product as soon as possible. You must allow us at least one week to rectify the situation. Promotional discounts & coupon codes are not intended for and may not be used with exchanges. Please call our Customer Service representatives if you are not clear on these policies.
We understand that sometimes there is a need to cancel an order. Your order must be cancelled in writing, so please send us an email to Info(AT)SinksOnline(DOT).com. If your order has already been processed, which can sometimes happen immediately after you place your order, you will be charged a 4% credit card transaction fee. This fee can often be applied to a future order depending on the circumstances. If your order has already entered the shipping process, it cannot be cancelled and is subject to the terms outlined in our return policy. If your order is custom and has already entered the manufacturing process, it cannot be cancelled, nor can it be returned.
Your refund will be sent to you within 14 days of receipt of your return, assuming the item and its packaging with approved RGA number are in their original conditions. Payment is generally made in the form of a check.