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Big Box Retailers vs SoLuna Copper, Pt. 3

In the third and final part of this series, we will highlight the importance of customer service, and provide a conclusion about SoLuna copper. (Read Part 1 or Part 2.)

Customer Service

Copper Sinks Online has over a decade of experience working with customers from across the globe that come to us for initial questions before their copper sink purchase, and because of our quality, knowledgeable service, they buy from us.

What is really interesting is how many phone calls and emails we receive from customers of Lowe’s, Home Depot, somebody selling sinks on Ebay or another online competitor after they purchase a sink there.  They come to us after they are unable to get answers to their questions – or even get somebody to respond to their problem. The last thing anyone wants is to buy something from a company and its sales staff who cannot really support or provide knowledgeable information and answers with the products they sell.

Here is an example of a Home Depot customer coming to us for service and expertise a few months later:

Home Depot copper sink

Customer’s Home Depot copper sink

Subject: “Please help me”
Message: “I bought this copper sink from home depot about 2 months ago, last night I notice a black spot on the left sink, I tried to cleaned with ketchup, and got all light color, no more dark like the right sink, what should I do now?” — M. T., from CA

If this customer purchased a SoLuna copper sink from Copper Sinks Online, our staff would have educated this person in the care and maintenance of a copper sink. We suspect the staff at Home Depot simply could not help her, so she came to us for help and knowledgeable answers. Because of this, it is safe to imply we are recognized as an authority on copper sinks.

Our sales staff is truly knowledgeable and can assist with questions or concerns, and can help coordinate faucets, sinks, lighting and accessories for your project. Part of our customer service also includes offering the Copper 101 page, blog articles, and FAQ’s for those considering a copper sink purchase.

Conclusion

SoLuna copper sinks have set the standard for artisan quality copper sinks. We have a proven track record, having sold our sinks to thousands of satisfied customers over the last decade.

A SoLuna copper sink may cost a little more initially than one from Home Depot or Lowe’s, but it is clear our copper sinks are vastly superior and our customer service is second to none.

A kitchen sink is often the focal point and an important “tool” in the kitchen, and at our affordable prices, superior quality and great service, there should be no reason to accept anything less than genuine SoLuna copper.

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